Author: icallify

Must Measure KPIs in Outbound Call Center Software

Measuring KPIs and constantly working to improve them using the right auto dialing system is helpful to call centers that focus on running outbound campaigns. The top 7 must measure... Read More

Automatic Call Distribution (ACD) is an automated telephony solution developed with VoIP custom development experts. This solution helps automate the process of attending calls, greeting customers, and routing calls to... Read More

The right software and best practices to run the business can be the real savior of these call center service providers. To help them set up a thriving and successful... Read More