Author: dialservices

Consumer expectation is, in its most basic sense, the conviction or presumption that a customer has regarding the benefits they will derive from a good or service. Numerous elements, such... Read More

Customer experience is the perception customers have of a company’s customer service, products, and overall interactions. It can also be known as CX. Essentially, it’s how customers feel about their... Read More

Digital customer experience is the process of creating and managing positive customer interactions with a company or brand online. This can include everything from a company’s website and social media presence... Read More